What You’ll Do:

• Welcome patients and ensure a warm, professional first impression
• Manage phone calls, scheduling, and patient communications
• Coordinate patient check-in and check-out with accuracy and efficiency
• Support clinical staff with scheduling and workflow needs
• Handle administrative tasks with attention to detail and confidentiality

What We’re Looking For:

• Previous medical office or reception experience (integrative/functional medicine a plus)
• Strong communication and organizational skills
• Comfort with technology and EMR systems
• Professional demeanor with warmth and compassion
• A team player who contributes to our collaborative culture

Why Join OWM:

• Competitive pay: $24–$26/hour (based on experience)
• Be part of a forward-thinking, physician-led team redefining healthcare
• Support patients in life-changing wellness and healing journeys
• Positive, growth-oriented culture with opportunities for development

If you’re inspired by helping patients feel truly cared for and want to be part of a practice that’s setting new standards in integrative wellness, we’d love to hear from you.

Shift Expectations:

This is a full-time position with rotating shifts. Practice hours are Monday – Thursday 7:30-7:00, Friday 7:30-5:00, and Saturday 7:30-2. You will be expected to work 2-3 Saturday's per month. 

Certifications, Licenses, Registrations:  

None required

Equal Employment Opportunity:  

Our practice is committed to equal employment opportunity.  We will not discriminate against employees or applicants for employment on any legally‑recognized basis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.

At OWM Integrative Wellness, healing goes beyond treatment—it’s about connection, compassion, and caring for the whole person. We are creating something extraordinary: a global center for healing and hope, where clinical excellence meets deep, meaningful care. 

At OWM, we stand apart in three ways:

✅ Thriving on Innovation – We use cutting-edge regenerative and integrative medicine to transform lives. 

✅ Comprehensive, Whole-Person Care – We treat the root cause of illness, not just symptoms, empowering clients to achieve optimal health. 

✅ Personalized, Relationship-Centered Healing – Our approach is built on trust, connection, and truly individualized care.

As a clinician on our team, you’re not just practicing medicine—you’re changing lives. You’ll work alongside a dedicated team committed to pushing the boundaries of health and wellness. Your expertise and heart for healing will make a real impact every day. If you are ready to use your skills in an environment that values innovation, collaboration, and whole-person care, we invite you to join us. Apply today and be part of something extraordinary. Let’s heal together.

Job Summary

We are seeking a dedicated and versatile individual to serve as a Medical Assistant. This role plays a key part in supporting clinical operations, patient care, and administrative functions. Responsibilities include triaging patients, documenting clinical visits, assisting with procedures, managing inventory, supporting providers with documentation and compliance, and contributing to a smooth and exceptional patient experience.

Essential Duties and Responsibilities:

1.  Patient Triage and Clinical Support

• Works to optimize patient flow (keeps doctor on schedule, minimizes excessive waiting time by patient).
• Greets and escorts patient to exam room.   Interviews patients to identify any changes to medications and update medial history.  
• Measures and records vital signs including weight, pulse, temperature and blood pressure. 
• Obtains and documents accurate medical history - past medical, surgical, social histories and review of systems. 
• Obtains and documents chief complaint and history of present illness
• Explains treatment procedures to patients
• Obtains signed consent for procedures
• Prepares patient for examination by provider and assists during examination and procedures as needed. 
• Cleans up treatment room and prepares room for next patient
• Properly and safely disposes of contaminated supplies
• Maintain instruments and clean/sterilize equipment as required
• Prepare PRP/Stem cell products per protocol under the direction of a licensed provider
• Post procedure follow up calls to patients
• Arranges for laboratory services
• Monitor supply levels in treatment rooms and restock as needed to ensure room is prepared for patient visits
• Monitor & manage inventory in office and notify management of supplies to be ordered
• Provide peptide consent & materials with instructions for clients
• Tracking and monitoring of patient testing and bloodwork as part of chart preparation

2.  Inventory, Purchasing and Supply Management

• Monitors, orders and maintains inventory for office and medical supplies
• Works closely with practice departments and practice manager to ensure resource requirements are fulfilled in a timely manner
• Periodically conducts reporting and pricing analysis
• Monitor and make pre-filled syringes, updating SOP as needed
• Receives, opens incoming shipments, updates inventory and puts items away 

3.  Equipment Quality Assurance

• Ability to follow up on issues and inquiries with laboratories and vendors in a professional manner verbally and in writing.
• Train new support staff and monitor equipment for appropriate storage, use, cleaning/sterilization, and the related supplies and reports.
• Monitor medical fridge & freezers (monitoring temp and defrosting as needed)

4.   Administrative Tasks and Operations Support:

• Greets all patients with OWM greeting and follows procedure for welcoming patients to office
• Review and update patient demographic information if changes have occurred. 
• May be required to perform medical records support tasks. All medical records support tasks will be assigned by management and must strictly adhere to predefined policies and guidelines.  
• Completes related reports and projects as directed.
• Perform other duties as assigned.

Supervisory Responsibilities: 

• None.

Work Environment:  

Office and clinical setting with occasional exposure to medical procedures.

Occasional lifting or movement of items up to 25 pounds.

Hours:

• Our clinic operates M-F 9:00-5:30 and Saturdays 8:00-1:30. You may be scheduled within any of these times.
• This is a full-time position with up to 3 Saturday's per month until 1:30.

Physical Demands:  

• The physical demands described here are representative of those that must be met by the employee to successfully perform the essential job functions for this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
• While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with arms and hands, and talk and hear.  The employee is occasionally required to climb or balance, stoop, crouch, kneel, crawl.

Travel Required:   

• None

Preferred Education & Experience:

• HIGH SCHOOL DIPLOMA OR GED IS REQUIRED
• 2 YEAR COLLEGE DEGREE IS PREFERRED
• 2-3 YEARS OF EXPERIENCE WORKING WITHIN A HEALTH CARE SETTING IN WHICH THE PRIMARY RESPONSIBILITY WAS THE COMPLETION OF CLERICAL, GENERAL OFFICE, PATIENT ACCOUNTING AND RECEPTION ORIENTED TASKS. 

Certifications, Licenses, Registrations:  

CMA or CNA preferred

New York State currently does not allow Naturopathic Doctors to practice to the full extent of their education and training. At OWM, we recognize the value of your expertise and are committed to creating a collaborative environment where your knowledge can make a meaningful impact. We work as a team to provide evidence-informed wellness education and support that empowers our clients to make informed health decisions.

We are seeking a passionate Wellness Coach with 3–6 years of experience and a strong foundation in holistic health, nutrition, and botanical medicine.

Qualifications

• 3–6 years of experience in wellness coaching, naturopathic medicine, integrative health, or a related field.
• Strong knowledge of nutrition, dietary supplements, and botanical medicine.
• Excellent communication and client education skills.
• Passion for helping clients achieve their wellness goals through lifestyle-based approaches.
• Naturopathic education or training is strongly preferred.

Key Responsibilities

• Dietary & Nutritional Counseling: Develop personalized nutrition and wellness plans while educating clients on vitamins, minerals, and dietary supplements.
• Botanical Medicine Education: Guide clients on the safe and appropriate use of herbs and natural wellness products.
• Lifestyle & Stress Management: Coach clients on healthy lifestyle habits, including sleep hygiene, exercise, stress reduction, and mindfulness practices.
• Wellness Education: Empower clients by providing education on supporting the body's natural healing processes through evidence-informed lifestyle strategies.
• Collaborative Care: Work closely with the OWM team to deliver a comprehensive and client-centered wellness experience.

What We Offer

• A collaborative team that values your education, experience, and professional perspective.
• An opportunity to apply your holistic health knowledge in a supportive wellness setting.
• Meaningful relationships with clients seeking proactive, lifestyle-focused wellness guidance.
• A positive work environment dedicated to education, prevention, and whole-person wellness.

Please Note: This position is educational and wellness-focused. All services are provided in accordance with New York State laws and regulations. This role does not include the practice of medicine or the diagnosis, treatment, or prescribing for medical conditions.

LOCATION: Buffalo, NY (On-Site)

REPORTS TO: Medical Director

EMPLOYMENT TYPE: Full-Time

SALARY: $75,000–$95,000 + bonus

Ready to Run a Practice, Not Just Manage One?

If you’ve managed in a large health system, you know the frustration: good ideas stuck in approval queues, policies you didn’t write, and problems you can see but aren’t allowed to fix. At OWM, you’ll report directly to the Medical Director, make decisions on the spot, and build the systems yourself.

We’re looking for the person who fixes the schedule before anyone notices it’s broken, turns chaos into a checklist, and takes real satisfaction from a day that runs like clockwork. OWM is a growing, physician-led integrative practice offering IV therapy, hyperbaric oxygen, regenerative medicine, and a recovery and wellness lounge that opens soon. You’ll own the floor: the front desk, the team, the equipment, and the flow. You’ll have real authority and the room to do it right.

About OWM

OWM Integrative Wellness is a physician-led, cash-pay practice in Western New York. We offer integrative oncology support, cognitive optimization (The Kaplan Method®), regenerative medicine and photobiomodulation, and advanced IV therapy, along with a MedSpa and a supplement dispensary. Many of our patients come to us after conventional care hasn’t given them answers, and they expect a seamless, high-touch experience from the first call to the last session. We run on EOS (the Entrepreneurial Operating System), so every role has clear accountabilities, measurables, and a weekly rhythm.

The Role

The Practice Manager owns the daily non-clinical operation of the practice. You’ll work directly with the Medical Director as a peer to our Nursing Lead and our Financial Operations Manager. You’ll be on-site full-time, you’ll solve problems as they come up, and you’ll bring solutions to the table rather than just problems.

What You’ll Own: Patient Flow & Front Desk

•    Lead front desk operations and the patient experience from the first call to departure.

•    Optimize scheduling across providers, IV chairs, MedSpa, hyperbaric, and lounge services.

•    Monitor patient flow in real time and clear bottlenecks as they happen.

•    Track and improve schedule fill, no-show rates, and wait times.

Team Leadership

•    Directly supervise front desk staff and medical assistants, including schedules, coaching, performance, and onboarding.

•    Keep communication clear between the clinical, front desk, and operations teams.

•    Address friction early, directly, and fairly, and hold the team to OWM’s standards.

Shift & Equipment Coverage

•    Build shift schedules that keep every operating hour covered.

•    Allocate staff time to every device session, including hyperbaric oxygen, the HumanRegenerator Jet bed, photobiomodulation, and lounge equipment, so that no session is ever booked without a trained operator.

•    Maintain a training and coverage matrix, manage call-outs and backfill, and cross-train staff so that no device depends on one person.

Equipment, Facilities & Vendors

•    Oversee maintenance, calibration, and service logs for clinical and wellness equipment.

•    Manage equipment and facility vendors.

•    Help launch our new recovery and wellness lounge operationally.

Systems & SOPs

•    Write and maintain SOPs for front desk, medical assistant workflows, patient flow, and equipment.

•    Fix recurring problems at the root rather than patching symptoms.

Leadership Team

•    Report your scorecard measurables and Rocks in our weekly leadership meeting.

•    Give the Medical Director a concise weekly operations summary covering what’s on track, what’s off, and what needs a decision.

Who Thrives Here

• A natural operator. You notice when something is off before anyone points it out.

• Proactive and decisive. You solve problems in the moment instead of waiting for the next meeting.

• A builder. You’re comfortable creating a process where none exists, without needing a policy manual.

• A calm, direct communicator. You can handle a frustrated patient, a staff conflict, and a broken piece of equipment in the same hour.

• Systems-minded. When something happens twice, you write an SOP. When a problem recurs, you find its root cause.

• A leader people respect. You hold staff accountable and earn their trust at the same time.

QualificationsRequired

•    At least three years of operations or office management experience in a medical practice, outpatient clinic, med spa, or similar high-volume, service-driven setting.

•    Proven experience supervising front desk staff and/or medical assistants, including building shift schedules and coverage plans.

•    Demonstrated experience building or improving processes, SOPs, or scheduling systems.

•    Strong working knowledge of EHR and practice management systems, and comfort working with spreadsheets and data.

•    Ability to work on-site full-time.

Preferred

•    Experience with EOS/Traction or another structured operating system.

•    Background in a cash-pay, concierge, integrative, or aesthetics practice.

•    Experience overseeing medical equipment maintenance and managing vendors.

•    Bachelor’s degree in healthcare administration, business, or a related field.

Compensation & Benefits

• $75,000–$95,000 base salary, depending on experience.

•    Performance bonus tied to operational scorecard results.

•    [PTO / health benefits / professional development]

•    Direct access to decision-making, real authority, and visible impact in a growing, multi-service practice.

To Apply

Send your resume along with a brief note that answers two questions:

1. Tell us about a recurring operational problem you fixed at its root. What was the problem, what did you change, and what happened as a result?

2. Tell us about something you built from scratch without a playbook.

If you’re a strong clinician who wants more time with each patient, deeper root-cause thinking, and the chance to learn integrative medicine from the ground up, this role was built for you. No prior functional medicine experience is required. We’ll train you.

If you’ve spent your career in the ED, urgent care, or hospital medicine, you already have the part we can’t teach: sound judgment, calm under pressure, and the habit of catching problems before they become emergencies. We’ll teach you the rest.

About OWM

OWM Integrative Wellness is a physician-led, cash-pay integrative medicine practice in Western New York. Our core clinical programs are integrative oncology support, cognitive optimization (The Kaplan Method®), regenerative medicine and photobiomodulation, and advanced IV therapy. We also offer a MedSpa, a supplement dispensary, and a recovery and wellness lounge that is opening soon. Many of our patients come to us after conventional care hasn’t given them answers, and they expect a high level of attention, follow-through, and clinical depth. We run on EOS (the Entrepreneurial Operating System), so every role has clear accountabilities, measurables, and a weekly rhythm.

The Role

We’re hiring a PA who takes real ownership of a patient panel. You’ll work under the supervision of the Medical Director and alongside our nursing and operations teams, managing patient care from intake through ongoing management. That includes evaluations, protocol execution, lab interpretation, IV oversight, and follow-up.

Integrative protocols can be taught. Initiative and judgment can’t. We’re hiring for the second and will provide the first. This role suits someone who notices a missed lab, an overdue follow-up, or a patient who is drifting, and resolves it or escalates it the same day without being asked.

Your Training at OWM

You’ll complete a structured, phased training program taught directly by the Medical Director:

•    Integrative and functional medicine foundations: root-cause assessment, advanced and functional lab interpretation, nutrition, and supplementation.

•    Integrative oncology support: safety, interactions, timing, and coordination with oncology teams.

•    IV therapy protocols: formulations, patient selection, contraindications, and reaction management.

•    Regenerative medicine and photobiomodulation, including OWM’s proprietary protocols.

•    The Kaplan Method® for cognitive optimization: protocols, assessments, and outcome tracking.

•    Genomic health reporting: interpreting results and turning them into clinical plans.

You’ll start with the conventional aspects of care and IV oversight, then take on integrative programs as your competency is signed off.

What You’ll Own

Clinical Care

•    Conduct new patient evaluations and follow-ups, including history, exam, assessment, and a plan aligned with OWM protocols.

•    Order and interpret labs, and turn results into clear, actionable plans.

•    Oversee IV therapy safety, including patient appropriateness, dosing checks, and management of acute reactions.

•    Support integrative oncology patients safely, alongside their oncology teams.

•    Track patient outcomes and assessments across OWM programs.

•    Recognize when something falls outside protocol or scope, and escalate promptly and clearly.

Ownership & Follow-Through

•    Manage your panel proactively: review results and act on them within defined timeframes, schedule follow-ups, and close open items.

•    Complete charting in Cerbo accurately and on time, with charge capture that matches the care delivered.

•    Anticipate problems before they reach the patient or the schedule.

•    Give nursing staff clear orders, and stay available for their clinical questions.

Team & Practice Contribution

•    Report your scorecard measurables in our weekly leadership rhythm, and raise issues rather than letting them sit.

•    Help refine protocols, patient education materials, and clinical workflows as the practice grows.

•    Represent OWM professionally and warmly. Our patients are paying for an experience, not just a visit.

Who Thrives Here

•    Proactive by default. You act on what you see and don’t need reminders to follow up, finish notes, or chase a result.

•    Sound clinical judgment. You know what’s routine, what’s urgent, and what needs the Medical Director right now, and you stay calm and decisive when something goes sideways.

•    Meticulous. Doses, labs, interactions, documentation, and billing are right the first time.

•    A strong prioritizer. On a full day, you triage competing demands and get the important things done first.

•    Genuinely curious. You’re drawn to integrative medicine, and you’re grounded enough to separate good evidence from weak evidence.

•    A clear communicator. You explain complex plans simply to patients and give crisp handoffs to the team.

Qualifications

Required

•    Graduate of an ARC-PA accredited program, and NCCPA certified (PA-C).

•    Active New York State PA license, or licensure completed before start date.

•    DEA registration, or the ability to obtain it.

•    Current BLS. ACLS is required or must be obtained within 90 days.

•    2+ years of clinical experience in primary care, internal medicine, oncology, urgent care, emergency medicine, hospital medicine, or a comparable setting.

•    Comfort managing acute patient situations, including IV reactions.

•    Genuine interest in integrative and functional medicine, and a commitment to learning OWM’s protocols.

Nice to Have, Not Required

•    Any exposure to integrative, functional, or regenerative medicine, whether through coursework, self-study, or clinical work.

•    Oncology or infusion-center experience.

•    Familiarity with Cerbo or a similar EHR.

•    Experience in a cash-pay or concierge setting.

What Success Looks Like

•    First 90 days: Independently managing conventional care and IV oversight for your panel, with training milestones on schedule. Charts closed within 24 hours, results acted on within 48 hours, and zero dropped follow-ups.

•    By 6 months: Signed off on core OWM integrative protocols and managing integrative program patients with Medical Director oversight.

•    By 12 months: A fully independent integrative clinician on the OWM team who helps improve protocols and train others.

Compensation & Benefits

•    $115,000–$135,000 base salary, depending on experience.

•    Competency step increase to base salary upon sign-off on core OWM protocols, typically around 6 months.

•    Performance bonus tied to clinical scorecard results.

•    Comprehensive integrative medicine training taught directly by the Medical Director, a professional investment most PAs never get.

•    [Schedule / PTO / malpractice coverage / CME allowance / license and DEA reimbursement / health benefits]

•    Room to grow with a practice that is expanding its services and building a national provider training program.

To Apply

Send your CV with a brief note answering two questions:

1. Tell us about a time you caught a clinical problem before anyone asked you to. What did you do about it?

2. What draws you to integrative medicine?